PRIVACY POLICY

WHO WE ARE:

Personalised4U is a (Pty) Ltd company located at Shop G119 – Table Bay Mall, Sunningdale, Cape Town.
Our website address is: https://personalised4u.co.za.

WHAT PERSONAL DATA WE COLLECT AND WHY:

Media

Any images and completed designs you upload to the website are used to create your product.   These images and designs will be used occasionally for social media posts – if you would like us to abstain from using them please notify us by email.

Contact Forms, Account Information and Delivery/Order Information

Information you supply during the account registration process, or during a product order process, is used to complete the production and delivery of their order.  Contact form information is used to get in touch with the user to resolve their enquiry.  All information you supply will remain confidential.  The information contained therein will not be disclosed to any third parties, unless a crime has been committed and we are compelled by law enforcement authorities (in possession of a warrant) to share that information with them.

Credit Card Payments

Bank account details submitted as part of credit card payments are encrypted via our payment gateway PayGenius.

All PayGenius payment services are encrypted via an SSL certificate provided by Thawte. PayGenius is also a PCI compliant gateway complying with the most stringent standards in the industry required by all major banks.  To protect you, PayGenius is forcing 3D-secure transactions for each transaction, whether by credit card or instant EFT. With 3D-secure, the customer must validate the transaction using the OTP sent by the bank to their cell phone number.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

WHO WE SHARE YOUR DATA WITH:

All information you supply through the purchasing process including name, surname, email address, phone number, and delivery address will remain confidential, and the information contained therein will never be disclosed to any third parties except under the following circumstance:

  • A crime has been committed and we are requested by law enforcement authorities, with a warrant, to disclose specific personal data relating to the person in question.

HOW LONG WE RETAIN YOUR DATA:

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.  This information is stored indefinitely unless the user requests its deletion.

WHAT RIGHTS YOU HAVE OVER YOUR DATA:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.

HOW WE PROTECT YOUR DATA:

Your personal information is stored securely with Hetzner hosting services. Based on their assurances, we trust that all website data is securely stored, protected and backed up on their servers.

If you have any queries or concerns regarding the storage of your personal data, please email info@personalised4u.co.za.