SHIPPING POLICY

1.  PROCESSING TIME

All orders are processed within 1- 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

2.  SHIPPING METHODS AND DELIVERY TIME

We offer the following shipping options:

• Courier Delivery (where available): 2 – 5 business days (door to door)
• Paxi or Pudo (for certain areas): 3 – 7 business days (door to Pudo locker or nearest Paxi outlet **

**Please note that Paxi/Pudo will be utilised if the delivery address is in a high security risk area.

3. SHIPPING AREAS

We deliver throughout South Africa.
For certain outlying or residential areas where standard courier services are not available, we will use reliable alternative delivery services such as Paxi or Pudo to ensure your parcel arrives safely.

4. SHIPPING FEES

Shipping fees are calculated at checkout based on your delivery address and chosen method.
Free shipping may apply on orders above R1000 —please refer to current promotions.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this to follow the progress of your delivery.

6. DELIVERY ISSUES

If you experience any delays, missing parcels, or delivery errors, please contact us immediately at +27 82 710 8410. We will work with our delivery partners to resolve the issue as quickly as possible.

7. ADDRESS ACCURACY

Please ensure that all shipping details provided at checkout are accurate. We cannot be held responsible for delays or losses due to incorrect or incomplete addresses.